UW Medical Center’s Eastside Specialty Clinic, a multi-specialty outpatient care clinic, recently moved to their new location at 3100 Northup Way in Bellevue, WA, just a few minutes away from its previous facility. To prepare for this move, the clinic’s healthcare providers and staff had an orientation that was run jointly by the clinic’s leadership, UW Medicine’s Organizational Development Training, UW Medical Center’s LEAN team, and ISIS.
A portion of the orientation consisted of simulations to orient faculty and staff to the clinic’s new facility, workflow, personnel, and to competencies such as Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS). For example, one of the simulations consisted of a mock code and the focus was on both medical management of the patient simulator and communication skills between the healthcare team members. Overall, the orientation was a success and the Institute was thrilled to participate in this event.